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Got Questions? We Have Answers

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Frequently Asked Questions

Read some of our FQAs to learn more about the Always Thankful Inc® platform. You can find the answers to questions ranging from registration to servicing and everything eles in between!

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General Questions

Is Always Thankful Inc® Inc a job?

No, as a 1099 independent contractor, you are not an employee of Always Thankful Inc®. Our business model is that of a business-to-business relationship. This means that we are not offering a job rather a business venture. You are responsible for your own taxes and benefits, and you will not be entitled to employee benefits such as health insurance or retirement plans.

What type of opportunities are available through Always Thankful Inc®.?

Always Thankful Inc® offers a variety of opportunities for 1099 independent contractors, including roles in Customer Service, Sales, Technical Support, Administrative Support, Accounting, Bookkeeping, Website Development, and Marketing. These opportunities can be full-time or part-time, offering flexibility to work around your schedule.

Do I need previous experience to apply?

Always Thankful Inc® offers a variety of opportunities for 1099 independent contractors, including roles in Customer Service, Sales, Technical Support, Administrative Support, Accounting, Bookkeeping, Website Development, and Marketing. These opportunities can be full-time or part-time, offering flexibility to work around your schedule.

What are the requirements to join Always Thankful Inc®. as an independent contractor?

To apply, you will need:

  • A PC or laptop with a hard-wired internet connection.

  • A USB headset for clear communication.

  • A smartphone for scheduling, two-step authentication and communication.

  • Familiarity with virtual meeting tools (like Zoom or Google Meet) and chat tools (such as Microsoft Teams or Slack) is helpful, but not mandatory.

How do I apply to become an independent contractor?

To apply, simply complete the online registration form on our website. The registration includes basic contact information, questions about your skills and availability, and other details to ensure you're a good fit for the available opportunities. After submitting your application, our recruiter will review your information and contact you with next steps.

What is the interview process like?

If you are selected after submitting your registration, you may be invited to an interview, which is typically conducted via video conference. This is an opportunity for us to learn more about your experience, skills, and suitability for the available roles.

Will I receive training?

Yes, training will be provided by the service partners for the role you will be performing. This training is typically unpaid but is essential to ensure you are fully prepared for the servicing the client. Additionally, Always Thankful Inc® offers ongoing training and professional development to support your success on the platform and with our servicing partners.

Can I increase my income with Always Thankful Inc®.?

Yes, as an independent contractor, you have control over your workload. By taking on more projects or increasing your availability, you can potentially earn more. Performance-based pay structures also provide an opportunity to increase your earnings by meeting or exceeding expectations.

What is the relationship between Always Thankful Inc® and the service partners?

Always Thankful Inc® partners with several leading service providers that offer a wide range of opportunities for independent contractors. While Always Thankful Inc® provides support, training, and resources, your work will be governed by the terms and requirements set by the service partner.

Cost

Is there a monthly service fee?

Twice a month active and servicing 1099 contractors are charged $19.75 as an active agent registred to use the Always Thankful Inc® platform and for access to our servicing partners. Any additional fees will be included in your service of work agreement.

Will I have to pay for my background check

Depening on the client you select to service, you may responsible for the cost of your background check which usually ranges from $20.00 to $40. If applicable, service partner conducted background checks are used to verify any relevant details (such as prior work experience, criminal record, etc.).

What other out of pocket cost can I expect?

As a 1099 independent contractor with Always Thankful Inc®., you are responsible for certain out-of-pocket expenses related to your work. While these expenses vary based on the specific role and service partner, here are some common costs you may need to cover:

  1. Equipment: PC/Laptop: You will need a reliable computer with an internet connection to perform your duties. If you don’t already have a suitable device, this will be an upfront cost. USB Headset: A high-quality headset is essential for clear communication. Depending on the model, this could range from $30 to $100. Smartphone: While not all roles require a smartphone, it can be beneficial for communication and scheduling.

  2. Internet Connection: A high-speed, hard-wired internet connection is essential for the role. You will need to ensure you have a stable, reliable connection, which may mean upgrading your current plan if necessary.

  3. Training: Some service partners may require training that is unpaid, though it is essential for ensuring you are prepared for the role. These training costs are an investment in your success but may require a temporary financial commitment.

  4. Software/Subscription Fees: Depending on the nature of your work, you may need to use specific software tools or subscriptions (e.g., virtual meeting software, CRM systems, or project management tools). These costs can vary depending on the tools required by the service partner.

  5. Phone/Data Charges: If your role requires you to make calls or use your smartphone for communication, you may incur additional phone or data charges depending on your plan.

  6. Taxes: As an independent contractor, you are responsible for your own taxes, including self-employment tax. You may need to set aside funds for tax filings and potentially hire a tax professional for assistance.

  7. Other Miscellaneous Expenses: Depending on the specific services you offer, there may be additional costs, such as office supplies, printing, or background checks.

We recommend budgeting for these potential expenses as part of your overall business costs. Always Thankful Inc® strives to be transparent about the nature of these expenses so that you can plan accordingly.

Servicing

Which companies will I  have the opportunity to service?

At Always Thankful Inc®, we proudly service a range of esteemed Fortune 500 companies, providing exceptional customer service, technical support, and specialized services tailored to meet their high standards. By partnering with some of the most recognized and successful brands in the world, we offer our independent contractors the opportunity to work with industry leaders, gaining valuable experience while contributing to the success of global enterprises. Our service partners rely on our commitment to professionalism, quality, and innovation, ensuring that every interaction reflects the excellence expected of Fortune 500 companies. This partnership not only fosters growth for our contractors but also strengthens our reputation as a trusted provider in the industry.

What type of opportunities are available through Always Thankful Inc.®?

Always Thankful Inc®. offers a variety of opportunities for 1099 independent contractors, including roles in Customer Service, Sales, Technical Support, Administrative Support, Accounting, Bookkeeping, Website Development, and Marketing. These opportunities can be full-time or part-time, offering flexibility to work around your schedule.

How is payment structured for independent contractors?

Payment structures vary depending on the specific opportunity and service partner. Generally, compensation is based on performance (e.g., per project or per hour). We will provide clear details regarding payment rates and schedules once you're registered and selected a servicing partner program.

When will I get paid?

Payment terms vary based on the client or opportunity you are working with. Generally, contractors are paid on a bi-weekly basis or on the 2nd and 16th of each month, depending on the specific agreement. You will be provided with all the details regarding payment terms before beginning to service a client. This information will be included in your service of work agreement.

Will I receive training?

Yes, training will be provided by the service partners for the role you will be performing. This training is typically unpaid but is essential to ensure you are fully prepared for the servicing the client. Additionally, Always Thankful Inc.® offers ongoing training and professional development to support your success on the platform and with our servicing partners.

Can I work with other companies while working with Always Thankful Inc.®?

You are welcome to work with other companies or clients while partnering with Always Thankful Inc.®, as our opportunities are non-exclusive. We believe in offering flexibility to independent contractors and support your pursuit of additional opportunities. However, please note that many of our service partners may require you to sign a non-compete agreement and a non-disclosure agreement (NDA).

What tools and resources will I need to perform my work?

You will need a PC with a hard-wired internet connection, a USB headset, and a smartphone. Familiarity with virtual meeting tools such as Zoom or Google Meet and communication tools like Microsoft Teams or Slack is helpful but not required.

How do I track my hours and submit invoices?

For most opportunities, you will be responsible for tracking your hours and submitting invoices according to the agreed-upon schedule. Invoices are typically submitted through the platform or via email. Detailed instructions on tracking hours and submitting invoices will be provided once you begin working.

What happens if I have issues or need support?

If you encounter any issues or need assistance, Always Thankful Inc.® provides ongoing support for contractors. You can contact our support team for help with technical issues, scheduling conflicts, or any other concerns. Additionally, service partners often offer support resources for specific tasks.

Can I increase my income with Always Thankful Inc.®?

Yes, as an independent contractor, you have control over your workload. By taking on more projects or increasing your availability, you can potentially earn more. Performance-based pay structures also provide an opportunity to increase your earnings by meeting or exceeding expectations.

What is the relationship between Always Thankful Inc.® and the service partners?

Always Thankful Inc.® partners with several leading service providers that offer a wide range of opportunities for independent contractors. While Always Thankful Inc.® provides support, training, and resources, your work will be governed by the terms and requirements set by the service partner.

Certification

What should I do if I will be on vacation for some of the days of a certification course?

Always Thankful Inc.® offers a variety of opportunities for 1099 independent contractors, certification/training for those opportunities is madatory for most service partners with 100% attendance strongly encouraged. Try to find opportuniites that you will be able to attend every scheduled training session and nesting period.

How long is Certification?

The length of the certification/training depends solely on the service partner and the opportunity. Certification typically runs anywhere from 1 week to 6 weeks and maybe 3 to 6 hours a day. Try to find opportuniites that you will be able to attend every scheduled certification/training session and nesting period.

What should I do if I want to change client program certification class times?

Please visit enrollment chat and if there is availability in a different class time, they can make the change for you.

What do I need to do to enroll in a client certification program?

Please contact your assigned recruiter to begin the client selection and certification enrollment process. Your recruiter will walk with you step by step to select the opportunity that best fits your needs and that you are a good fit for, once that program has been determined they will walk you through the client certification program enrollment process.

Equipment

What are the basic equipment requirements to join Always Thankful Inc.® as an independent contractor?

To complet registration, you will need:

  • A PC or laptop with a hard-wired internet connection.

  • A USB headset for clear communication.

  • A smartphone for scheduling, two-step authentication and communication.

  • Familiarity with virtual meeting tools (like Zoom or Google Meet) and chat tools (such as Microsoft Teams or Slack) is helpful, but not mandatory.

Where can I find the Always Thankful Inc.® System & Equipment Policy

In order to use the Always Thankful Inc.® Platform, the system and equipment policy detailed here must be met. Certain client programs may have additional requirements.

Enrollment

Do I need previous experience to apply?

Always Thankful Inc. offers a variety of opportunities for 1099 independent contractors, including roles in Customer Service, Sales, Technical Support, Administrative Support, Accounting, Bookkeeping, Website Development, and Marketing. These opportunities can be full-time or part-time, offering flexibility to work around your schedule.

I am already enrolled in a program but would like to enroll in another one. Is this possible?

You can enroll in another program as long as the certifiaction class date and times do not conflict.

How do I register to become an independent contractor?

To register, simply complete the online registration form on our website. The registration includes basic contact information, questions about your skills and availability, and other details to ensure you're a good fit for the available opportunities. After submitting your application, our recruiter will review your information and contact you with next steps.

What is the interview process like?

If you are selected after submitting your registration, you may be invited to an interview, which is typically conducted via video conference. This is an opportunity for us to learn more about your experience, skills, and suitability for the available roles.

What is an Opportunity Announcement?

An Opportunity Announcement is a document that contains all the information you need to determine if you, would like to provide customer support services for a particular client program. Details about the client, call types, additional equipment requirements, service revenue, certification course schedules, and certification requirements are in this document. It is critical that you read Opportunity Announcements thoroughly before expressing interest in a client program. These documents can only be accessed after the registration process is complete.

Registration

Why can’t I create a profile in my state?

The Always Thankful Inc® Platform is available in the United States, United Kingdom, Canada, Jamaica, and India. A list of states we are currently sourcing in is available here. If your state is not listed, we may not be actively sourcing from that state right now. We are also not currently sourcing from the District of Columbia.

Click here for the list of states where we are currently sourcing.

How do I contact the Always Thankful Inc® registration department?

Always Thankful Inc. suggest our registration support form as the best method to contact registration support which can be found here or you can email: recruiting@alwaysthankfulinc.com, with Registration Support in the subject line

Information Sessions: Information sessions – both live and on-demand – are available throughout the registration process. These are informative presentations that explain the registration and enrollment process, and (during live sessions) feature an open question and answer segment. Registrants can get access to these sessions via email invitation

How do I apply to become an independent contractor?

To apply, simply complete the online registration form on our website. The registration includes basic contact information, questions about your skills and availability, and other details to ensure you're a good fit for the available opportunities. After submitting your application, our recruiter will review your information and contact you with next steps.

What is the interview process like?

If you are selected after submitting your registration, you may be invited to an interview, which is typically conducted via video conference. This is an opportunity for us to learn more about your experience, skills, and suitability for the available roles.